Delivery & Returns

We aim to process and dispatch orders within two working days. Please note orders will not be dispatched at weekends or on UK Public Holidays. Once your order has been sent you will receive an automated confirmation email.
Your order will be sent via Royal Mail or Parcelforce. Parcels sent to UK destinations will not come with tracking information.
Delivery times vary depending on the destination country. At busy times, particularly before Christmas, please allow additional time for order processing and delivery. We cannot guarantee delivery times and postal services may be disrupted due to adverse weather, industrial action and security restrictions.

Delivery Charges

UK – Standard delivery via Royal Mail £4.95

Europe – Standard delivery £20.00

USA & Canada– Standard delivery £25.00

Rest of World – Standard delivery £35.00

 

Our delivery charges cover packaging and delivery only. International deliveries, including deliveries to the EU, may incur additional import duties and taxes outside of our control. If shipping to countries outside the UK, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.

Customs charges and policies vary widely from country to country. Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. You are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this. If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for further information. Generally, customs forms for internal packages will list the value of the contents of your order by product type.

 

Returns and Refunds

If you would like to return an item, please email us at [email protected]. We will then contact you to provide next steps.

If for any reason you are not entirely satisfied with the product you have purchased you may return it to us within 28 days of receipt.

It is important that any product returned to us, unless faulty, is returned in a re-saleable condition. Please ensure that the returned item is undamaged and unused and returned with all original packaging and labels.

Please include in the returned package your name, order number and a description of the problem/reason for return.

It is important to obtain a proof of postage certificate from the Post Office as we cannot be held responsible for any items not received by us.

 

Products we are unable to refund or exchange

We cannot offer refunds or exchanges, unless faulty or not as described, on the following items:
•    Pierced earrings for reasons of hygiene
•    Perishable goods
•    Computer software and disks that have been opened such as CDs and DVDs

Returns procedure

Please email us at  [email protected] within 14 days of receiving your parcel if you wish to return an item and to ensure our acceptance of the return. We will then contact you when it is safe to return your item.

If for any reason you are not entirely satisfied with the product you have purchased you may return it to us within 28 days of receipt.

It is important that any product returned to us, unless faulty, is returned in a re-saleable condition. Please ensure that the returned item is undamaged and unused and returned with all original packaging and labels.

Please include in the returned package your name, order number and a description of the problem/reason for return.

It is important to obtain a proof of postage certificate from the Post Office as we cannot be held responsible for any items not received by us.

As soon as we have received the return and checked to ensure it is in resalable condition, we will initiate a refund on the account that was originally debited.

The cost of the goods (and postage if the return was from the UK) will be credited within 48 hours from receipt of the returned item. This will usually reach the account within 7-10 working days
 
Missing or incomplete orders
If your order hasn't arrived, or arrives incomplete, please email us at [email protected].

If there is more than one item on your order, please keep in mind that products may be posted and arrive separately. However, if this is not the case and you haven’t received your entire order, please contact us.

Damaged orders
If your order arrives and any of the products are damaged, please follow our returns procedure as above.